Frequently Asked Questions
On this page, you will find answers to common questions from patients about our services, practices, and policies.
If you don’t find what you’re looking for, please give us a call at 249-2421 in Montrose or 874-7552 in Delta. Our friendly staff is always happy to answer your questions and guide you through the process of becoming a patient of the Pediatric Associates.
What are your Walk-In Clinic hours?
Mondays 7:30 to 10:00 AM
Tuesday-Friday from 7:30-9:00 AM
Mondays only from 8:00-9:00 AM
What ages do you see?
We see ages 0-18 years old and can continue to see patients over 18 if they have been an established patient with us.
What insurance cover do you take?
We accept many of the major insurance plans. Click here for our current list of insurance providers.
Do you diagnose ADD/ADHD or autism?
We diagnose ADD (attention deficit disorder) or ADHD (attention deficit hyperactivity disorder) here in the clinic. We are able to assess if a child may be autistic, but would then refer you to a specialist.
What can I see in my Patient Portal?
In your Patient Portal, you can view details about past/future visits, vaccines, and visit summaries. You are able to see and pay bills, correspond with a staff member, and request an appointment. You are able to update your demographic information at any time on the Patient Portal
What type of visits do you have?
We see patients for well visits, sick visits, injuries, asthma, birth control and menstruation, weight, headaches, feeding concerns with babies and toddlers, ADD, mole/wart removal, rashes, and other concerns.
Do I need to register my child with you before they are born? How do I set up the first visit?
No, you do not need to register your baby with us before they are born. Once your baby is born, give us a call. We will get you registered and create an appointment for your baby within 24-48 hours after birth. Some hospitals will call and schedule an appointment for you.
What age do you see patients for circumcisions?
Circumcisions are done from 0 to 14 days of age, which is the safest time to perform this procedure. If a patient is older than 14 days, we will refer to you to a urologist.
What do I need to bring to every visit?
You need to bring an insurance card to every visit. If you are coming in for a well-child check, we may need a vaccine record. Be prepared for us to ask you about your mailing address and phone number in order to verify that we have the most current information.
Do you do mole or wart removal?
Yes, we do both.
Can you do X-rays at your facility? Why should I come to you first if you do not do X-rays there?
We cannot do X-rays at our facility, but it is still best to call and see us first. We are able to assess the injury and order X-rays. This may save you an extra out-of-pocket expense due to higher costs at an emergency room.
What kind of car seat should my child be using?
Car seats are developed to protect a child based on their size, not their age. Here are the guidelines to ensure the safest option for your child at each stage:
- Infant carrier seat: Rear-facing only, up to 20 or 30 lbs (depending on manufacturer).
- Convertible car seat: Use as rear-facing until max weight indicated by manufacturer. This is usually around 30 to 45 lbs.
- Forward convertible or combination car seat: 20 to 40 lbs (depending on manufacturer).
- Booster seats: More than 40 lbs and less than 57 inches (4’9”). Use booster seats with a lap and shoulder belt.
Does Pediatric Associates send out appointment call reminders?
Yes, our electronic medical record system sends out an appointment call reminder 2 days before the appointment, an email 4 days before the appointment, and a text message 72 hours before the appointment. Please let us know your preference in call reminder and we can set your reminder type to what best fits your family.